Identify and discuss the standards for the use of technology…

Identify and discuss the standards for the use of technology in the counseling setting according to your state governing board and the ACA. What are potential implications for the counselor if these standards are not followed?


In recent years, the use of technology in the counseling setting has increased significantly. Technological advancements such as online videoconferencing, email communication, and mobile applications have become commonplace in the mental health profession. However, the integration of technology in counseling raises important ethical considerations and necessitates adherence to specific standards and guidelines. This paper will explore the standards for the use of technology in the counseling setting according to both state governing boards and the American Counseling Association (ACA). Additionally, the potential implications for counselors who fail to follow these standards will be discussed.

Standards for the Use of Technology in Counseling

State Governing Boards

State governing boards play a critical role in ensuring the ethical and competent use of technology in the counseling profession. These boards establish guidelines and regulations that govern the practice of counseling within a specific state. While the specific standards may vary across jurisdictions, there are common themes and principles that guide the use of technology in counseling.

For example, many state governing boards require counselors to obtain appropriate training and education in the use of technology before incorporating it into their practice. This ensures that counselors possess the necessary skills and knowledge to effectively and ethically use technology in therapeutic settings.

Additionally, state boards typically emphasize the importance of maintaining the privacy and confidentiality of client information when utilizing technology. Due to the nature of electronic communications, special consideration must be given to protecting client confidentiality. Counselors are often required to implement secure methods of communication and storage, such as encrypted email or HIPAA-compliant videoconferencing platforms.

Moreover, state boards commonly address issues related to informed consent in the context of technology-assisted counseling. Clients must be fully informed about the potential risks and benefits of using technology in therapy and have the opportunity to provide consent to such methods. Providing clients with information regarding potential limitations of technology, such as technical difficulties or breaches in security, is crucial for ethical practice.

American Counseling Association (ACA)

The ACA, the largest professional organization for counselors, has also established standards for the use of technology in counseling. The ACA Code of Ethics provides comprehensive guidelines that counselors should follow when integrating technology into their practice.

The ACA Code of Ethics highlights the importance of competence when using technology in counseling. Counselors are expected to possess the necessary knowledge and skills to effectively and ethically incorporate technology-assisted methods into their practice. This includes being familiar with relevant laws, regulations, and best practices pertaining to the use of technology.

Furthermore, the ACA Code of Ethics emphasizes the need for counselors to protect client confidentiality when using technology. Counselors should take appropriate measures to ensure the security and privacy of client information, such as using secure communication platforms and storing data in encrypted systems. Additionally, counselors should inform clients about potential risks associated with technology use, such as the possibility of unauthorized access to their personal information.

The ACA also highlights the importance of informed consent in technology-assisted counseling. Prior to engaging in counseling through technological means, counselors must inform clients about the nature and limitations of these methods. Clients should have an opportunity to ask questions, clarify any concerns, and provide voluntary consent for engaging in such services.

Implications of Failing to Follow Standards

The implications for counselors who fail to adhere to the standards for the use of technology in counseling can be significant. Ethical violations related to technology use may result in professional disciplinary actions, damage to one’s professional reputation, and potential legal consequences.

When counselors fail to obtain the necessary training and education in using technology, they risk providing ineffective or unethical services. Inadequate training may lead to breaches in confidentiality, insufficient security measures, or the use of inappropriate communication platforms, placing clients at risk. Such violations can result in disciplinary actions by state governing boards, including suspension or revocation of licensure.

Additionally, failure to protect client confidentiality in the context of technology use can have detrimental consequences. Breaches in confidentiality can erode client trust, cause emotional distress, and potentially lead to legal repercussions. Counselors must take responsibility for implementing appropriate security measures and ensuring client information is safeguarded at all times.

Furthermore, failure to obtain informed consent for using technology in counseling can also lead to ethical and legal issues. Clients have the right to be fully informed about the benefits, limitations, and risks of technology-assisted counseling. Without obtaining their explicit consent, counselors may be violating their clients’ autonomy and ethical guidelines.


Standards for the use of technology in counseling are essential for maintaining ethical practice and safeguarding the well-being of clients. State governing boards and the ACA provide guidelines and regulations to ensure counselors integrate technology effectively and ethically into their practice. Failure to adhere to these standards can have serious implications for counselors, including professional disciplinary actions, damage to their professional reputation, and potential legal consequences. Thus, it is imperative for counselors to stay informed, obtain the necessary training, and implement best practices when using technology in the counseling setting.